How does Orivela AI work?

Orivela AI uses advanced artificial intelligence to understand and respond to customer inquiries naturally. Here's a behind-the-scenes look at how it works.

The Technology

Orivela AI is powered by:

• GPT-4 Turbo: Advanced language understanding and generation
• Speech Recognition: Natural voice-to-text conversion
• Text-to-Speech: Human-like voice responses
• Language Detection: Automatic identification of 20+ languages
• Context Management: Remembers conversation history

How Phone Calls Work

1. Customer calls your business phone number
2. Orivela AI answers with a personalized greeting
3. Customer speaks their question or request
4. AI converts speech to text and understands intent
5. AI generates an appropriate response using your knowledge base
6. Response is converted to natural speech
7. Conversation continues until resolved or escalated

How SMS Works

1. Customer sends a text message to your number
2. AI analyzes the message and conversation history
3. AI generates a contextually appropriate response
4. Response is sent back to the customer
5. Multi-turn conversations are fully supported

How Email Works

1. Email is received and analyzed
2. AI understands the request and context
3. Professional response is generated
4. Response can be sent automatically or queued for review

Knowledge Base Integration

The AI uses your business information to provide accurate answers:

• FAQs you provide
• Business hours and services
• Product and pricing information
• Policies and procedures
• Any documents you upload

Smart Escalation

When the AI detects situations requiring human attention, it:

• Recognizes urgent or complex requests
• Offers to connect the customer with a human
• Notifies your team via phone, email, or SMS
• Provides conversation summary to the human agent