Troubleshooting

Common issues and solutions

Voice Calls Not Working

  • Verify Twilio webhook URLs are correct
  • Check that webhooks are set to POST method
  • Ensure Twilio credentials are valid
  • Test webhook endpoints are accessible

SMS Not Responding

  • Confirm SMS webhook is configured in Twilio
  • Check API credentials are correct
  • Verify phone number has SMS capability
  • Review Twilio logs for errors

AI Responses Not Accurate

  • Review and update your knowledge base
  • Add more FAQs for common questions
  • Check business settings are complete
  • Review conversation logs for patterns

Integration Issues

  • Verify API credentials are correct
  • Check API permissions and scopes
  • Review rate limits
  • Test API connection separately

Still Need Help?

If you're still experiencing issues, contact our support team: