Quick Start Guide

Get up and running with Orivela AI in minutes

Step 1: Sign Up

Create your Orivela AI account. You'll need a valid email address and will be asked to verify it.

Step 2: Configure Business Settings

Navigate to Settings and add your business information:

• Business name and description
• Business hours
• Services offered
• Contact information
• AI tone and personality

Step 3: Set Up Knowledge Base

Add your FAQs and documents to help the AI answer customer questions accurately:

• Create FAQ items for common questions
• Upload documents with detailed information
• Organize content by category

Step 4: Connect Channels

Integrate your communication channels:

• Voice: Connect your Twilio phone number
• SMS: Configure Twilio SMS webhooks
• Email: Set up SendGrid for email automation

Step 5: Test Your Setup

Use the Playground to test your AI assistant before going live:

• Test SMS conversations
• Generate email drafts
• Verify AI responses are accurate

Step 6: Go Live

Once everything is configured and tested, your AI assistant is ready to handle customer interactions 24/7!