Voice Call Setup

Configure AI-powered voice calls for your business

Prerequisites

• Twilio account with phone number
• Twilio credentials configured in Orivela AI
• Webhook URLs set up in Twilio

Configuration Steps

1. Set Up Twilio Webhooks

In your Twilio phone number settings, configure:

• Voice webhook URL
• HTTP method: POST
• Gather action URL for speech input

2. Configure AI Settings

In Orivela AI, ensure your:

• Business information is complete
• Knowledge base is populated
• AI persona is configured
• Escalation contacts are set

3. Test Your Setup

Make a test call to your Twilio number and verify:

• AI greets caller properly
• Speech recognition works
• AI responds appropriately
• Escalation works when needed

Best Practices

• Keep greetings concise and clear
• Always offer option to speak with human
• Test in quiet environments first
• Monitor call quality and adjust settings
• Review conversation logs regularly