Knowledge Base

Build and manage your AI's knowledge base

What is a Knowledge Base?

Your knowledge base is a collection of information that your AI assistant uses to answer customer questions. It includes FAQs, documents, product information, and any other content relevant to your business.

Types of Content

FAQs

Question and answer pairs for common customer inquiries. These are perfect for quick, accurate responses.

Documents

Longer-form content like product manuals, policies, or detailed guides. The AI can extract relevant information from these documents.

Best Practices

• Keep FAQs concise and clear
• Use natural language in questions
• Update content regularly
• Organize by categories
• Include keywords customers might use
• Test AI responses with your content

How AI Uses Your Knowledge Base

When a customer asks a question:

1. AI searches your knowledge base for relevant content
2. Finds the best matching FAQ or document section
3. Uses that information to generate a response
4. Formats the answer naturally in conversation