Configuration

Configure Orivela AI to match your business needs

Business Settings

Configure your business information in the Settings page:

• Business Name: Your company name
• Business Hours: Set your operating hours in JSON format
• Services: List of services you offer
• Pricing Notes: General pricing information
• Escalation Contacts: Phone and email for urgent matters

AI Persona Configuration

Customize how your AI assistant communicates:

• AI Name: Give your assistant a name
• Voice Style: Professional, friendly, casual, or formal
• Tone: Customize the communication tone

Channel Configuration

Voice (Twilio)

Configure your Twilio webhook URLs:

• Voice webhook: https://yourdomain.com/api/twilio/voice
• Gather webhook: https://yourdomain.com/api/twilio/voice/gather

SMS (Twilio)

Set up SMS webhook:

• SMS webhook: https://yourdomain.com/api/twilio/sms

Email (SendGrid)

Configure SendGrid settings:

• API Key in environment variables
• From email address
• Email templates (optional)

Integrations

Configure third-party integrations:

• Calendly: For appointment scheduling
• CRM Systems: HubSpot, Salesforce, Pipedrive
• Task Management: Notion, Asana, Trello