Webhooks

Receive real-time notifications about events in Orivela AI

Available Webhooks

• conversation.created - New conversation started
• conversation.updated - Conversation status changed
• message.received - New message from customer
• escalation.triggered - Conversation escalated

Webhook Payload

{
  "event": "conversation.created",
  "data": {
    "conversationId": "conv_123",
    "channel": "SMS",
    "contactId": "contact_456"
  },
  "timestamp": "2024-01-15T10:00:00Z"
}

Setting Up Webhooks

Configure webhooks in your dashboard settings. Provide a URL endpoint that can receive POST requests.